Our business ethics are quite simple, if we wouldn’t accept it ourselves we wouldn’t offer it or recommend it, not many trade like this, some sell their souls to make money and string customers along, it’s a shame but it’s true. We don’t tell lies, we don’t rip customers off and we operate as we feel we should be treated ourselves which means we wouldn’t mind people being straight talking with us (that means honest) telling us exactly whats required, pretty vital in a home services operation and getting the price just right for the customer.
Some customers misinterpret our honesty as something else and it confuses them, mainly because customers are used to businesses telling them half truths, in an apparently nice way, thats ok though isn’t it? Buttering them up and stringing them along.
If we ask you questions its because we want to know what the jobs about, it’s not cheek, yes believe it or not people do get annoyed when we ask questions about whats being moved and what addresses are involved, its helps us make an assessment if we think we can do the job or not. If we stop you mid-sentence when you’re telling us you have “Just the usual stuff” or “round the corner” or “its not much” or “rooms worth” or “vans worth” or ” just the heavy items” or ” Stuff that won’t fit in the car” or telling us whats not being moved (thats one I’ve never understood) its because we want to know what is being moved! There is no point in guessing things on our side and accepting information like that and nor do we accept “its an average amount”.
Please remember a jobs to be priced for running a removal business, you may have used other Edinburgh small movers or Man with vans before who don’t ask anything and are charging 10 quid for what should’ve been 50 quid job, or traveling the length and breadth of the UK for a few hundred pounds, we won’t be doing that, don’t compare us to any of those others you might have used before and don’t compare our prices, we charge what we charge and work things out to make sure its priced properly.
Sometimes when people get let down by those ULTRA LOW PRICED characters customers can never remember the name of they expect us to match whatsis-names price for 50 quid job, which is usually massively underpriced, we don’t operate that way. The reason you’ve been let down is because you choose the really cheap option, the nice sounding guy who said nothing but yes to everything you asked, who didn’t ask you anything but there was plenty to find out that wasn’t forthcoming, whatsis-name or “some guy off gumtree” was really cheap though, so you should match his price of whatsis name, but the most crucial part to it all is he never even bothered turning up, not such a nice guy now is he, so nice you can’t even be bothered to remember his name?
When you book us we turn up a the time booked with no excuses and with the capacity to do the job and knowing exactly what we are doing if we have been given the correct information.
All in all we are straight talkers and that’s it !