Calling for a quote ?

You’re looking for a moving quote?

Customers quite often looking to move in Edinburgh Lothian area call up asking how much it is for the hiring a Man with a van to move, expecting a price just to be given without any actual information being passed on, I’m not sure how other removal companies deal with this…. maybe they pluck a figure out the air and hope for the best! But before I can give a quote I would need some info, for example both removal street addresses, floors involved, some idea what’s being moved, will you be helping or do you need two removals porters and most importantly time & date of the move, things like that, I like to know what im doing and never just turn up not knowing what I have to do,.

I would hope to be told if there is difficulty with parking access, some people never mention this for some reason, when its perfectly clear it’s a problem (you did move in after all) silly things like your property is right on a pedestrian/zebra crossing, believe it or not you cant legally park on zig zags or black and white strips or better still a combo of both on a roundabout, polwarth gardens Edinburgh is good for that one, one chap didn’t think it was necessary to mention this but suggested we could park at the bus stop on the other side of the road , seemingly happy for us to risk life and limb carry his furniture & boxes over the road past the speeding traffic or should I say over the zebra crossing Or better still your on a 3rd floor but you’re in the attic conversion which is actually a 4th floor up a very tight narrow stair case (any top floor vague student move in marchmount) I’ve lost count of the times this has been overlooked, best of all your property is on a hill with access via a small doorway to garden area 50ft walk to the front door – its true !!, down dangerous uneven steps onto a grassy/muddy slope leading to the property and was covered in snow and ice… not safe, well I thought so.. It never occurred to customer to tell us this before hand about the difficult access or put salt down prior to our arrival, it added around 45 minutes to the job…. its not moaning its asking for common sense to be used, we are after all carrying your goods from the Removals van to your home.

Asking for the address your moving from & going too?

The other common misunderstanding is when customer asked where are you going from and to ‘’one address in Edinburgh to another’’…which street?…. EH1?? Postcodes are a great for sat nav but the human brain doesn’t work that way, Ideally you tell us the actual street address, I don’t ask this out of being mildly curious, I like to judge if we can park the Removal van ok without holding up traffic & park legally-ish or like Rose street which is vehicle restricted 1030 am till 930pm or I know there are roadwork’s on so it creates another issue we may have to contend with, usually makes sense to find out all these details, doesn’t it??

Back to the sensible stuff- I don’t charge by the hour, I give fixed priced moving quotes, the customer gets the better deal rather than hourly rate priced jobs some movers offer, I normally suggest the customer goes round the property before calling and get a rough list of the goods/furniture/ volume so we both have an idea, is it fair if I say X amount turn up and you have 300% more to move than suggested in the initial call? Do I charge you another 300% …would that be fair? I would say not, So before you call please have a wee think, its not asking much I want to be fair to you as im sure you will be to me, You could go with an hourly rate removal company but will they work as hard, I offer some form of knowing the actual price if the information given is correct.

What am I trying to say?
Use common sense and be sensible -We are here to help you!!