Big Yellow Storage Edinburgh

Big yellow big put off

I get around 50-60 enquires a year for personal self storage, I cant always help but try and put customers in the right direction. In the past 6 months I’ve been going to Big yellow in Edinburgh just off Calder road. My first impression was how clean/ new it looked.. shame not everything was up to scratch from this modern secure storage. Being a removals guy  I sometimes get the cold shoulder from certain types of people, that’s OK ..I don’t care, that’s there problem- not mine. When you are in a Self storage place I’m used to being shown the storage unit with the customer to make sure its suitable for the volume, then being left to pack the storage unit so customer can deal with the self storage contract for whatever size is agreed that normally takes 5/10 mins. Being ignored is rude… being treated like you don’t matter is rude, that’s how I felt on 3 occasions visiting this big yellow facility by this staff member. Oddly one of my customers said how this person came across to us - so its not just me !

I told the ”lady” my issues and what i thought was wrong, being rude not showing us the storage unit on arrival  and not doing this and leaving us standing waiting was unprofessional. She was quite unpleasant in her response.. trying the old its MY fault route she was very busy and that was that.. but I kept my cool and told her I was going to complain to her manager ,who apparently had just left the company, even though her reply was feeble/ child-like.. matching her (he might just complain) excuse when she apologised to me when I was leaving (a relatives death) but doesnt add up as she is like that all the other times ive been here. I don’t like this place because of her…it wasn’t busy when we arrived we were the only people there - she was just being very ignorant. I bet if I was one of the cliques that are regulars here she would have bent over backwards to make sure I wasnt waiting over 10 mins.

Big yellow- big put off!